Delivery & Returns Information

* DELIVERIES TO MAINLAND (UK) ONLY

Delivery Charges

For deliveries to the UK Mainland the following delivery charges will apply:

– A total sum of £75.00 and over (Excluding VAT) includes FREE delivery

– A total sum of under £75.00 (Excluding VAT) comes with a delivery fee charge of £6.95

Delivery terms (including charges) only apply for items that are purchasable online.

Delivery Lead Times

Orders are delivered within 2-3 working days after the order has been accepted, however large orders that are considered as ‘Big & Bulky’ could take up to 10 working days

Returns

Karol Janitorial Supplies do not operate in selling products on ‘trial’. All customers must ensure they have checked the product specifications and quantities before making a purchase.

4.1 Cancellations

You have the right to cancel any orders within 48 hours of ordering, cancellations can be made by:

  1. Emailing us at sales@karolsupplies.co.uk stating your name, description of the goods or services and the order number, or
  2. Phoning us on 020 8214 1000 (Monday to Friday from 9am to 5pm excluding public holidays) – please have your order reference number and delivery details to hand.

4.2 If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Karol Supplies at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  1. Your product must be complete and in ‘new’ condition (e.g. if you have opened the box to see the product you must have done so without damaging the product)
  2. Proof of purchase
  3. Returns must include any free gifts given
  4. We will not refund any items that have been specially ordered to your individual specification or personalised.
  5. Goods returned outside the 2 days cancellation period that cannot be re-sold as new will only be refunded to their mail order return value and a credit note may be issued.

Where we have made a charge for postage, this will be deducted from any refunds if the goods have been dispatched to you.

Karol Janitorial Supplies

12 Vesey Path

E14 6BT

Poplar, London, UK

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